Service Strategies for the AV industry
Discover an AV Consultancy with a difference
Provide the very best AV user experience, and transform into a thriving, profitable and growing business.
We offer AV consultancy services for:
END-USERS
Manufacturers
Distributors
System Integrators
About Us
AV Service Specialists
At FBCS we implement leading post-sales services within the AV industry.
Everything we do is influenced by our core objectives of ensuring AV users get the best user experience and helping AV businesses thrive by having a robust service strategy in place.
our approach
Why a Strategy for Service?
For End-USERS
From responding to the changing need of AV users to ensuring AV support is effortless, robust and cost-effective, an internal service strategy is key.
for Manufacturers, Distributors, Integrators
From eroding profit margins on product, crippling supply-chain issues and an increase in competition, to challenges posed by Brexit and the pandemic, the AV landscape is changing.
Discover how a service strategy can equip your AV business with a profitable revenue stream which helps you differentiate and grow.
We work with you to create a service strategy to meet your business goals – whatever they may be.
what we offer
AV Services Assessment
Do you want to improve your AV experience?
We offer a robust assessment of your current support mechanism, taking time to understand your goals for future support, and then provide a guide for how to get there.
Do you want to improve your AV experience?
We offer a robust assessment of your current support mechanism, taking time to understand your goals for future support, and then provide a guide for how to get there.
what we offer
Other services
We offer a range of services to manufacturers, distributors, integrators and end-users to develop competitive service offerings and robust, successful service operations.
Service Desk Audit
Create a lean, efficient operation that delivers the best in customer experience.
Managed Services Assessment
A holistic assessment of how your services benefit your business and your customer organisations.
Customer Success Training
Find out how to discover new opportunities, drive service revenue, retain customers and build loyalty.
Custom Consultancy
Empowering you to implement a powerful Service Strategy, whatever that looks like.
Testimonials
What our customers say
